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Brazil

Digital Government Review of Brazil

Towards the Digital Transformation of the Public Sector

In series:OECD Digital Government Studiesview more titles

Published on November 28, 2018

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Like most OECD countries, Brazil has been taking steps towards digital government to ensure that public policies and services are more inclusive, convenient and designed to meet citizens’ needs. This report takes stock of the progress made by the Brazilian government, based on good practices and principles in OECD countries, and provides recommendations to help Brazil drive its digital transformation of the public sector.

TABLE OF CONTENTS

Foreword
Executive summary
Assessment and recommendations
Brazil's path towards a digital government for a digital economy and society
Strengthening the governance framework for digital government in Brazil
Strengthening institutional capabilities for the sound implementation of digital government policy in Brazil
Strengthening the foundations for integrated digital service delivery in Brazil
Towards transformative, citizen-driven digital service delivery in Brazil
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key findings

Strengthening the governance framework for digital government in Brazil
A clear, coherent and effective digital government policy requires adequate institutional arrangements to support its effective and efficient implementation. A clear policy framework with a single vision driving and leading the digital transformation of the public sector should be assumed as a priority by the Brazilian Government towards the digital transformation of the public sector.


Strengthening institutional capabilities for the sound implementation of digital government policy in Brazil

Digital skills are understood as a priority but targeted initiatives are needed to instill a digital culture among policy and decision makers. Coordination is necessary for optimised ICT investment in line with industry norms and standards. Furthermore, a strategy for ICT Commissioning is required, assuring cross-sector and cross-level and involving the stakeholders throughout the ICT commissioning process.


Strengthening the foundations for integrated, citizen-driven, digital service delivery in Brazil

Brazil has made efforts in recent years to promote the development, use and reuse of digital key enablers across the public sector.
Although Brazil has several good examples of digital openness and collaboration in the public sector, further efforts are required to drive co-creation of public value with civil society and to create a widespread culture of sharing and reuse of government data. A sound framework and context for digital service delivery will enable the Brazilian government to shift from being mainly institution-centred in its service delivery practices to becoming more citizen-driven.

 

Policy Recommendations

Governance

 

Capabilities

 

Digital service delivery

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