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Regulatory policy

Administrative Simplification in the Mexican Social Security Institute

Published on May 15, 2019

Also available in: Spanish

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This report assesses the impact on citizens and businesses of the administrative simplification measures carried out by the Mexican Social Security Institute. Administrative burdens are measured in the time it takes citizens and businesses to complete forms and wait in line to request or deliver information to the government. Using an adaptation of the Standard Cost Model, this report finds that such burdens for users have decreased by at least 25% thanks to the simplification and digitalisation of administrative formalities. It also suggests how the Institute could reduce burdens even further. By promoting the use of online formalities, IMSS could reduce administrative burdens by an additional 11%.

TABLE OF CONTENTS

Foreword
Abbreviations and acronyms
Executive summary
Introduction to the improvement of procedures in the Mexican Institute of Social Security (IMSS)
Measuring the administrative burdens of procedures in the Mexican Institute of Social Security
Impact of administrative simplification processes in the Mexican Institute of Social Security
Potential savings in administrative burdens in the Mexican Social Security Institute
Recommendations to drive the administrative simplification strategy in the Mexican Institute of Social Security
Glossary and definitions
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KEY POINTS

  • Since 2012, the Mexican Social Security Institute (IMSS) has worked to simplify its administrative formalities, benefitting citizens and businesses.
  • In 2013, the IMSS introduced the Digital IMSS Strategy to improve the simplification and facilitate access to formalities and services for users, pensioners, employers and citizens.
  • This report measures the impact on citizens and businesses of improving 84 formalities of the IMSS. Out of the total of formalities analysed, 31 can be carried out online and 3 by mobile application.
  • The report concludes that the simplification and digitisation of procedures have generated a reduction of 25% to 40% of the administrative burdens. The decrease in the requirements, the streamlining of forms and the possibility of sending information remotely (through a computer or smart phone) reduces the number of person-hours devoted to comply with a formality.
  • The 25% decrease compares favourably with the experiences reported by OECD member countries, which have set the goal of reducing administrative burdens by 20% - 25%.
  • The administrative burdens that users of the IMSS face could be further reduced by 11%. This could be achieved by digitising 27 additional formalities and increasing the use of digital formalities from 19% to 25.8%.
  • A wide-ranging simulation shows that the IMSS could reduce administrative burdens by 32%. In order to achieve these savings, it must digitise the 84 formalities included in this report and at least 66% of the users should use the digital channels to carry out formalities.

 

CONTACT

For further information please contact Manuel Gerardo Flores, Regulatory Policy Division, OECD